Yes. e-Sign is complying to the clause 9 and D-Sign is complying to the clause 26 in the Government Gazette Electronic Transactions Act (No. 4) B.E. 2019.

* Government Gazette Electronic Transactions Act (No. 4) B.E. 2019. Electronic Transactions Development Agency (ETDA)

Electronic Transactions Act (No. 4) B.E. 2019

Electronic Signature (e-Signature) Electronic Signature (e-Signature) is actually a general term to describe any electronic signature that verifies the relationship between the individual owner and that electronic data; On the other hand, Digital Signature is a specific type of electronic signature that requires the signer to authenticate their identity using a certificate-based digital ID. The digital certificate is generally issued by an independent Certificate Authority (CA), which verifies the identity of the signer before issuing the certificate.

In Z.com Sign service, the definition of of Electronic Signature is the simplified method of using e-mail address to identify the signer on the process of online signing; And Digital Signature is a more secured method of using digital certificate issued by our group company, GlobalSign as an international CA.

Although both signature types are legally effective, we highly suggest our users to use e-Sign for general signing of non-confidential documents such as company approval documents, quotations with external companies, general recruitment agreements etc; While D-Sign is more suitable to be used for confidential documents or high level agreements with critical terms to be agreed among signers for maximim clarity.

There is a step by step user manual that our users can refer to during the initial setup process, including the preparation of Electronic Signature. Technically, our users need to create an user on the system, verify the user identity via E-mail, and upload an image of signature to be printed on the document during the signing process. The signature image can be a picture a hand-writing signature, a company seal, logo or any type of image that can verify the identity of the person or an organization.

Z.com Sign is using GlobalSign as an international certified CA to issue digital certificates for our users. Digital Certificates can be issued by online application from our Z.com control panel and requires a screening process to verify the actual invidual via multiple evidence on documents. After the screening process is done, the personal digital certificate will be stored on the system to be used as a Digital Signature.

Electronic timestamp (e-Timestamping) is the electronic timestamp on a document. It is made to certify the information of a document by a trusted authority to indicate that the document exists at the time of stamping with the capability to certify the information during the signing process. Z.comSign is utilizing "Electronic Timestamp" or e-Timestamping in its electronic document signing system (D-Sign), implementing Seiko's time stamp service (by Seiko Solutions Inc.) as our TSA (Time Stamp Authority).

Yes. Documents can be signed on both PDF or Word by simply uploading them to Z.com Sign before the online signing process

All documents will be stored throughout the contract period and will be deleted after 30 days of contract expiration.

Unlimited document storage space will be provided without any additional charges.

Our users can enable the 2FA (Two Factor Authentication) feature so that you can generate OTP (One Time Password) for secure login process. Users that are using Pro-Plan or Enterprise-Plan can also enable an IP filter that allows users to login only from a fixed global IP so that the risk of being hacked with brute force attack can be prevented.

The language on the web browser can be changed by editing the default language on the browser, no setting required. The language on the mobile application can be changed manually in the settings option. (only English or Japanese currently)

Electronic signature or e-Signature (e-Sign) is a signature that consists of characters, letters, numbers, symbols in electronic form. This is not limited to only memo but can be a typing of a signature at the end of an email or even a clicking on the OK or Accept button to the use of an automated system that indicates the person of the data entry. Another interpretation is that it’s an electronic signature that can identify the the owner of the signature and to show that the person accepts the statements in the electronic data.